FAQ's

Our FAQ section helps answer your most Frequently Asked Questions. Questions like "How long have you been in business?". To questions like "What is an IP address?". After reviewing our FAQ section, if you still have an unanswered question, please feel free to submit a new question and we'll do our best to reply in the shortest possible time.

Please review our FAQ section and submit a question before calling our manned Helpdesk. By doing so allows us to provide the best possible customer support experience 

Helpdesk

Our on-line helpdesk is designed to allow our existing clients to submit their service requests.

In order to have a technician dispatched to your location, you must meet the following requirements:

• Must have a current support contract
• Must have an account established (Helpdesk Account)
• Must be authorized to make support requests.

Guidelines  used in order to dispatch a service technician:

• First come first serve*
• Priority support based on highest priority issue taking precedent first.
• Priority determined by our helpdesk on a case by case basis
• Every request is attended to within 24-48hrs
• Emergencies attended to within 3 - 12hrs based on location of emergency and availability of nearest technician.

All our technicians have at minimum A+ and several years of broad support and networking experience. Most of our technicians are either Microsoft or Cisco certified or both.

*  First come first serve with the exception of emergencies which receive the earliest attention. Our helpdesk determines emergencies on a case-by-case basis.

If you have an existing account and login number, please click here to request support.