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Home Builder IT Services

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SERVICES

Service Process

Home Builder IT Services
4646 Highway 6, #448
Sugar Land, TX 77478
T: (877) 439-4462

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Services > Service Delivery Process

Service Delivery Process

Our customer satisfaction guarantee and labor warranty are more than just words, They are processes by which we deliver our promises.

Self & Assisted Service

Our clients can access our service-track application to generate self service support request or they may call centralized helpdesk for assisted scheduling. Our goal is to get our clients the help they need in the shortest possible time from initial contact with our helpdesk.

Centralize Helpdesk & Dispatch

Our clients enjoy a one call one point of contact when requesting service. Our centralized helpdesk is manned and operates to better serve our clients. Our professional dispatchers can track the progress of each support request and technicians whereabouts via our state of the art service-track application.

Proactive Call Monitoring

Our centralized helpdesk will call our service technicians in the field to ensure quality and delivery of service. We also monitor all service ticket and make every effort to provide timely service.

Guaranteed Next Day Support

Our team of IT professionals can be at your service the next business day guaranteed. We can often be on-site the same day, our extensive service coverage area backed by our network of highly skilled and technically capable service technicians can be at your disposal thanks to our centralized helpdesk and auto technician dispatch

Prompt & Professional Follow-up

Our centralized helpdesk will call our clients to evaluate the level of service and address any concerns that our clients may have. We make it a priority to follow up with each and every single client / user to ensure they are happy with our technician and service.


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SERVICES