Helpdesk

Our on-line helpdesk is designed to allow existing client to submit service requests.

In order to have a technician dispatched to your location, you must meet the following requirements:

• Must have a current support contract
• Must have an account established (Helpdesk Account)
• Must be authorized to make support requests.

Guidelines  used in order to dispatch a service technician:

• First come first serve*
• Priority support based on highest priority issue taking precedent first.
• Priority is determined by our help desk on a case by case basis
• Every request is attended to within 24-48hrs
• Emergencies attended to within 3 - 12hrs based on location of emergency and availability of nearest technician.

All our technicians have at minimum A+ and several years of broad support and networking experience.

Most of our technicians are either Microsoft or Cisco certified or both.

*  First come first serve with the exception of emergencies which receive the earliest attention. Our helpdesk determines emergencies on a case-by-case basis.